Parcel in customs since 8th May.....

[pushbikemike]

Cleared customs by 17th. Tracked info then said on 20th "payment of charges, item held, adressee being notified". I have heard nothing since. Never had this before. Does it usually take this long? Anyone got experience of this?

It's a pyranet for my bearpaw lair.

Cheers.
Mike

[Cheeky Monkey]

Use the contact details from the tracking page (and parcel reference) and call them direct. I've done it when been in a rush for parcels (Parcel Force and USP, iirc. It just avoids the delay of waiting for notification to turn up, paying it, re-arranging delivery etc etc.

Of course, you might be unlucky and they don't have a facility to do it over the phone

[pushbikemike]

Cheers CM.
Do you mean phone customs or delivery company? Got nowhere fast with the customs helpline. Terrible Muzak put me off holding any longer than 10 mins.

[Cheeky Monkey]

Delivery company. As I understand it they take on responsibility for paying Customs and hence they a)charge/justify the handling fee and b) to ensure they get the money won't deliver until it's paid.

I wouldn't expect to have to deal with Customs direct unless you want to quibble the tax code / bracket applied.

And when you get the bill be prepared for a sting. Handling charges can be anywhere between £10 to £25 or more, over and above tax and VAT, irrelevant of the items value.

Hey ho

[pushbikemike]

Thanks again. Will get on it tomorrow. And will expect a sting in the tail.

[Backcountrybiking]

BTW theres a time limit of 20 days before they return to sender well it's 20 days with Parcel farce
ANdy

[pushbikemike]

Charges paid this morning. (£25). Delivery scheduled for tomorrow.

Their letter about charges and reminder went to the wrong address. Doh. I have been reassured they have the correct address for delivery.